Legal
Refund & Returns Policy
Last updated 1 July 2026
1. Scope
This policy applies to goods sold through GearHub Direct by partner resellers and dispatched from our warehouse. It operates alongside the Consumer Protection Act 68 of 2008, which always prevails where it grants a customer stronger rights.
2. Faulty, damaged or incorrect goods
A customer may return goods that are faulty, damaged in transit or not what was ordered within seven days of delivery. GearHub Direct arranges and pays for collection and issues a full refund or replacement. The partner's margin on a replaced order remains payable; margin on a refunded order is reversed.
3. Change of mind
Unopened goods in original, resaleable packaging may be returned within seven days of delivery. The customer bears the return courier cost. A handling fee of up to 10% may be deducted where packaging has been opened but the item is unused.
4. Goods that cannot be returned
Consumables, personal-care items, software with activated licences, custom or special-order stock, and any item damaged through misuse, unauthorised repair or normal wear cannot be returned for change of mind.
5. Warranty claims
Manufacturer warranties apply from the date of delivery. Warranty claims after the seven-day window are handled through the manufacturer's authorised service network; GearHub Direct will facilitate the logistics on your customer's behalf.
6. Refund timing
Approved refunds are processed within seven business days of the returned goods being received and inspected, to the original payment method. Bank clearing may add a further two to three business days.
7. Effect on partner earnings
Where an order is refunded, the associated margin is reversed from the partner wallet. If the wallet balance is insufficient, the amount is offset against future earnings. Partners are never asked to pay a refund out of pocket.
8. Package subscriptions
Growth and Elite package fees are billed monthly in advance and may be cancelled at any time, effective at the end of the paid month. Part-month fees are not refunded.
Questions? Email info@gearhubdirect.co.za.